Privacy Policy

This Privacy Policy explains how DraftKings Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information fairly, securely and only for appropriate business, legal and service-related purposes.

DraftKings Casino holds gaming licences from the New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, Michigan Gaming Control Board, Connecticut Department of Consumer Protection, West Virginia Lottery Commission, and operates under an agreement with iGaming Ontario.

Information we may collect

When you use DraftKings Casino, we may collect information that identifies you, relates to your account or helps us provide and protect the service. The information collected depends on how you interact with the website and the services you use. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account credentials and other information needed to create and manage an account. We may also record preferences, communications and information you provide when contacting customer support or making a request.

Identity and verification information

To help confirm your identity, age and eligibility to use gambling services, we may request identity documents, proof of address, images or other verification information. We may also receive information from service providers that assist with identity, fraud, security or compliance checks. Verification information is handled for legitimate account, safety and legal purposes.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related activity. Payment details may be processed by payment providers, and we may receive information needed to confirm, reconcile and secure transactions. We do not need to retain every payment detail in the same form, but transaction records may be kept where required for operational, security or legal reasons.

Device, usage and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, time zone, pages viewed, access times, referring pages and general interaction data. We may also use cookies and similar technologies to remember settings, maintain sessions, understand website use and support security.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, technology providers, analytics services or other parties that support the operation of the website. We may combine this information with information collected from your account or device.

How we use information

We use personal information for purposes connected with providing a safe, reliable and properly managed casino service. These purposes may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to enquiries, complaints and requests.
Checking identity, age, account information and eligibility before or during use of the service.
Detecting, preventing and investigating fraud, money laundering, financial crime, collusion, abuse and other suspicious or prohibited activity.
Protecting the website, systems, players and service providers from security threats, unauthorised access and technical problems.
Meeting applicable legal, regulatory, accounting, reporting and record-keeping obligations.
Understanding how the website is used, improving its features and testing service performance.
Sending service messages, account notices, security alerts and other communications needed to administer your account.
Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may use automated tools or checks to identify unusual activity, support verification, manage security and help make decisions about account access or transactions. Where a decision has a significant effect on you, you may contact us to ask about the process or raise a concern, subject to applicable requirements and necessary security protections.

Legal grounds and consent

Depending on the circumstances, information may be handled because it is needed to provide a service you request, to comply with a legal obligation, to protect the website and its users, to pursue legitimate operational interests or because you have given consent. If we rely on consent for a particular use, you may withdraw that consent as described below. Withdrawal does not affect processing that occurred before the withdrawal or processing that can continue on another lawful basis.

Sharing information

Information may be shared with selected service providers that help operate the website and account services. These may include payment, identity verification, fraud prevention, technology, hosting, security, analytics, customer support, communications and professional service providers. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect rights and safety, investigate suspected misuse or support a business transfer. We expect providers to use information only for authorised purposes and to apply suitable safeguards.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, including account access, session management, security and remembering choices. Others may help us understand website traffic, improve performance or measure the effectiveness of communications. Depending on the technology used, cookies may be set by us or by service providers acting on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls do not always remove all forms of similar technology, and some essential technologies may continue to operate where needed for security or basic functionality.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, encryption or similar protections where appropriate. No website, device or online transmission can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and notify support if you suspect unauthorised activity.

Storage and retention

Personal information may be stored and processed by us or by service providers in Australia or other locations, subject to appropriate safeguards and applicable requirements. We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records.

Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law or for other permitted purposes. When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of your identity, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, and request deletion of information that is no longer needed or is otherwise eligible for removal. You may also ask us to explain how your information is used or shared.

Making a privacy request

To exercise your data rights, including access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@draftkingscasino.best. Please describe your request clearly and provide enough information for us to identify your account. We may ask for additional details or verification before responding, particularly where disclosure could create a security or privacy risk.

You can usually stop promotional emails by using the unsubscribe option in the message or by contacting support@draftkingscasino.best. You may still receive important service, account, security or legal communications where they are necessary to operate your account or meet our obligations.

Requests and complaints

We aim to respond to valid privacy requests within a reasonable period and may explain if a request cannot be completed in full. Some information may be withheld, retained or handled differently where this is necessary for security, fraud prevention, legal compliance, dispute resolution or the rights of another person. If you have a concern about how your information has been handled, contact support@draftkingscasino.best so the matter can be reviewed.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The updated version will be made available on this page. We encourage you to review the policy periodically. Where a change is significant, we may provide an additional notice through the website or by another appropriate method.

By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the changes. This policy should be read with any other notices or terms that explain how DraftKings Casino provides its services.