Betting Rules

These Betting Rules explain the general conditions that apply when you use DraftKings Casino to place bets or participate in online gaming. They are intended to help players in Australia understand how wagers are accepted, recorded, settled and managed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the service.

DraftKings Casino holds gaming licences from the New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, Michigan Gaming Control Board, Connecticut Department of Consumer Protection, West Virginia Lottery Commission, and operates under an agreement with iGaming Ontario.

1. General betting conditions

By opening, accessing or using an account with DraftKings Casino, you agree to follow these Betting Rules and any other terms displayed on the website or in the relevant game. Rules may apply differently depending on the product, game, market, payment method or promotion involved. If there is a conflict between a specific game rule and a general rule, the specific game rule may apply to that game.

You are responsible for reading the information presented before placing a wager. This includes the selected game or market, the stake, the possible outcome, any displayed conditions and any applicable restrictions. If you do not understand a rule, do not place the wager until you have obtained sufficient clarification through the available support channels.

You must be legally entitled to use the service in the place where you are located.
You must provide accurate, complete and current information when registering and when using your account.
You must keep your login details secure and must not allow another person to use your account.
You must only use payment methods that you are authorised to use.
You must comply with applicable Australian laws and any other laws that apply to you.
You must not use the service for unlawful, fraudulent or deceptive activity.

DraftKings Casino may refuse, cancel, suspend or review a transaction, wager or account where this is permitted by the applicable terms or required for security, compliance, responsible gambling or integrity reasons. Any action taken will be handled in accordance with the relevant rules and applicable legal requirements.

2. Placing and accepting wagers

A wager is generally submitted when you select the relevant option, confirm the stake and receive an on-screen confirmation or other record. An entry shown as pending has not necessarily been accepted or settled. You should check your account history and any confirmation details after placing a wager. The information recorded in the account or system record may be used to verify the details of a transaction.

You should review every wager carefully before confirming it. This includes checking the amount, selection, odds or displayed return, game rules and any conditions connected with the wager. Once accepted, a wager may not be changed or cancelled unless the applicable rules specifically allow it. A request to change a wager does not take effect unless it is confirmed by the service.

A wager may be rejected, voided, cancelled or adjusted in circumstances permitted by the applicable rules. These circumstances may include a technical error, an obvious pricing or display error, a duplicated transaction, a market or game being offered incorrectly, a failure of the required event or game process, suspected misuse, or a legal or regulatory requirement. Where an error affects a wager, the outcome will be determined under the relevant terms rather than by the incorrect display.

Do not refresh repeatedly, use multiple devices or take other action that could result in a duplicate submission.
Do not attempt to exploit a fault, delay, weakness or malfunction in the website, software or game.
Keep a record of important confirmation messages, wager references and account statements.
Notify the service promptly if you identify a transaction or wager that you do not recognise.
Do not assume that a wager has been accepted solely because a selection was displayed.

Temporary interruptions can occur because of maintenance, connectivity problems, software faults or events outside reasonable control. If a wager is interrupted, check the account record before attempting to place it again. The applicable game or betting record will determine whether the wager was received, accepted, completed or cancelled.

3. Results, settlement and account balances

Wagers are settled using the result or outcome determined by the applicable game, event, market or official system. The relevant rules may specify how results are confirmed, including how postponed, abandoned, interrupted or otherwise unusual events are treated. Results displayed on the website may be updated while information is being checked. A provisional result should not be treated as final unless it is identified as final or the applicable rules provide otherwise.

When a wager is settled, the stake, return, loss or adjustment is reflected in the account in accordance with the applicable terms. Any displayed odds, returns, prize values or balances may be subject to verification and correction where an error has occurred. A balance shown on screen is not necessarily proof that a transaction is final if the transaction remains under review.

If an account is credited incorrectly, the incorrect amount may be removed or corrected. You must not knowingly withdraw, transfer or use funds that were credited to you in error. If funds have already been used, the service may take steps permitted under the account terms to recover the amount or resolve the balance.

Check your account history after a wager has been settled.
Compare the settlement with the relevant game or betting rules.
Raise a query promptly if the result, stake or return appears incorrect.
Provide reasonable information needed to investigate a disputed transaction.
Keep account information confidential while an investigation is in progress.

Where a settlement is disputed, the available transaction record, system data and applicable rules may be reviewed. A technical or administrative review does not automatically mean that a wager will be changed. Any correction will be made in line with the governing terms and applicable requirements.

4. Fair play, responsible gambling and disputes

Fair and secure use

The service must be used fairly and for its intended purpose. Prohibited conduct may include account sharing, identity misuse, collusion, manipulation of results, use of unauthorised software, automated access, interference with the website, payment fraud, money laundering or attempts to bypass account, location, age or responsible gambling controls. DraftKings Casino may conduct checks and take appropriate action where activity appears unusual, unsafe or inconsistent with these rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when upset, tired, affected by alcohol or under financial pressure. Do not chase losses, borrow money to gamble or increase stakes to try to change an outcome.

Use available deposit, spending, time or activity controls where offered.
Consider a break or self-exclusion if gambling is becoming difficult to manage.
Talk to someone you trust if your gambling is affecting your finances, work or relationships.
Seek help from an appropriate Australian gambling support service if you are concerned about your behaviour.
Do not use another person’s account or create a new account to avoid a restriction.

Questions and complaints

If you believe a wager has been recorded, settled or processed incorrectly, review the relevant rules and contact DraftKings Casino through the support options made available on the website. Include the account information requested, the date and time of the transaction, the wager or game reference where available, the amount involved and a clear description of the issue. Do not include passwords or unnecessary sensitive information.

Complaints will be reviewed using the information available and may require identity or transaction checks. You should keep copies of relevant messages and account records. If you are not satisfied with the response, follow any further complaint or escalation process described in the applicable Terms and Conditions. These Betting Rules may be updated from time to time. The version displayed when a wager is placed will generally be relevant, subject to applicable law and any stated update provisions.